Privacy Policy

Effective Date: 13/09/2025

At Mleko (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.mleko.com.pk (the “Site”), and use our products and services. By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit or interact with our Site:

A. Personal Information:

Name
Email
Phone number
Billing and shipping address Account login credentials (if applicable)
Payment details (processed securely via third-party payment gateways)

b. Non-Personal Information:

IP address
Device information
Browser type and version
Cookies and usage data
Pages visited and time spent on the Site

2. How We Use Your Information

We use the information we collect for the following purposes:
To process and fulfill your orders.
To provide customer service and support.
To manage your account (if applicable)
To improve our website, products, and services.
To comply with legal obligations.
To send order updates and transactional messages.
To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Payment processors, shipping carriers, email marketing platforms, and other third-party vendors that support our business operations.
Legal Authorities: If required by law or to protect our rights and safety.
Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, track website activity, and serve personalized content. You may adjust your browser settings to refuse cookies, but this may affect site functionality.

5. Data Security

We take appropriate administrative, technical, and physical measures to safeguard your personal data. However, no transmission over the internet or electronic storage method is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have rights to: Access, correct, or delete your personal data Object to or restrict processing Withdraw consent where processing is based on consent Lodge a complaint with a data protection authority To exercise these rights, contact us.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or equivalent age under local law), and we do not knowingly collect personal information from children.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@mleko.com.pk
Phone: + 92 (330)-653-5666
Mleko Committed to Your Privacy